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Frequently Asked Questions

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Yes, we’ve got a 24/7 customer support ready to advise on any questions or requests. You can contact us via our email support@hexn.io or live chat (find a chat icon in the bottom right corner).

Do you have customer support?

In this article, we'll give you an overview about Hexn.io - what's the service for and how to use it.&nbsp;Hexn.io is a new crypto platform that allows you to hodl your digital assets in a smart and safe way, earning a stable 12% APY — a return that doesn’t change based on market conditions. It’s a crypto-fiat financial service available for customers in many jurisdictions around the world and holding an official regulatory license, proving its reliability. Below you can find some keypoints about us.<ol style="box-sizing: inherit; margin-bottom: 0px; margin-left: 0px; padding: 0px; list-style-position: initial; list-style-image: none; color: rgba(0, 0, 0, 0.8); font-family: &quot;Times New Roman&quot;, Times, serif; font-size: 18px; font-weight: 400; text-align: start; text-indent: 0px;"><li style="font-size: 18px; font-family: &quot;Times New Roman&quot;, Times, serif;">Wide selection of 50+ cryptocurrencies Are you a fan of classics? Earn return in Bitcoin, Ethereum or USDT — or deposit your Solana, Polkadot or MATIC to receive stable 12% APY.</li><li style="font-size: 18px; font-family: &quot;Times New Roman&quot;, Times, serif;">Weekly payouts No more monthly or yearly contracts! Hexn.io makes an effort to prioritize their customers — so you have the freedom to define the favourable schedule of payout. You can even withdraw the return on a weekly basic and use it for your everyday life needs!</li><li style="font-size: 18px; font-family: &quot;Times New Roman&quot;, Times, serif;">Ability to reinvest your profit The best way to profit from the crypto you own is to combine the long-term growth of the market with the magic of compound interest. With Hexn.io you can set up the account in the way that earned interest gets added to your deposit, enlarging the return received in the next period.</li><li style="font-size: 18px; font-family: &quot;Times New Roman&quot;, Times, serif;">Reliable investment strategies The Hexn.io team does a great job of asset management, distributing client’s capital among professional institutional investors with high ROI and advanced strategies of participating in both CEX and DEX markets.</li><li style="font-size: 18px; font-family: &quot;Times New Roman&quot;, Times, serif;">Upcoming lending service and many more Jump-starting its reputation and customer base with a rewarding crypto deposits, Hexn.io keeps building with the next big milestone being a simple and accessible smart exchange, loans services and trading bots. </li></ol>Apart from that, Hexn.io is proud to have a growing crypto community of thousands of advanced investors supporting the project and putting their trust in it.For any outstanding requests, we’ve got a 24/7 customer support ready to advise on any questions or requests.Join our social media to stay on top of any upcoming updates and receive a daily portion of crypto news and theoretical material: Twitter: <a href="https://twitter.com/hexn_io" rel="noreferrer">https://twitter.com/hexn_io</a> Facebook: <a href="https://www.facebook.com/hexnio" rel="noreferrer">https://www.facebook.com/hexnio</a> Telegram: <a href="https://t.me/hexnio" rel="noreferrer">https://t.me/hexnio</a><a class="au li" href="https://t.me/hexnio" rel="noopener ugc nofollow" style="box-sizing: inherit; color: inherit; -webkit-tap-highlight-color: transparent;" target="_blank"></a>

How does Hexn.io platform work

How does Hexn.io work?

HEXN.IO is not responsible for your personal taxes, and we do not pass any information about your income to any government authorities. With that in mind, we recommend addressing this question to your local legal adviser.If you need help getting your financial statement for tax purposes, feel free to contact us via our email support@hexn.io or live chat, and we will organize it for you.

Crypto and taxation

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<span data-identifyelement="271" dir="ltr" style="color: rgb(0, 0, 0); font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; display: inline !important;">If it happens, that there's no verification email from us in your inbox, please check spam or promo folders as well. If the issue still persists, please reach out to our support team, and we'll help you out.

I cannot seem to find a verification email in my inbox?

First, visit the hexn.io website. We recommend having a look around as a start. Reach out to our support team if you have any questions.&nbsp;At the top of the page, click on a "Create account" button:&nbsp;<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/150000994364/original/u-eVzUCAf7t30fscb5KUg-u-gIJr93gzDQ.png?1663957887" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="150000994364">Proceed with one of three options available:&nbsp;<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/150000994395/original/Dz2xzUl61QCFvexTo8LgDR80a9HhEZTnxA.png?1663957966" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="150000994395">1. Use your email and set up a password2. Create an account using your existing Gmail account3. Use your Apple ID account&nbsp;Then follow the instructions, contained in the email we sent to you. Make sure to check spam and promo folders as well, if you do not see the message in your inbox. Usually, all the emails are delivered immediately, however, a small delay up to 5 min. is possible. If you still haven't received an email, please reach out to our support team via live chat (find an icon in the bottom right corner).Here you are - you have now successfully registered an account on our platform. <a href="https://hexn.io/hodl?openSavingUuid=&amp;openSavingRateUuid=&amp;openSavingAmount=" rel="noreferrer" target="_blank">Go ahead and start earning</a>!&nbsp;

How to sign up

There are multiple ways, how you can buy crypto and in this article, we'll be talking about OTC market.&nbsp;Crypto OTC Trading is simply trading crypto assets directly between two parties in a closed trading market (so it's done outside regular exchanges). This trading market is unlike an exchange where there are several prices. Here, the parties involved only have the private price they show and can negotiate deals based on the amount each party has or is interested in buying. Imagine a picture of two persons involved in private trading negotiations. On the one hand, one person is available to sell assets at a given price, and on the other hand, the other is willing to buy assets at a given price.&nbsp;An OTC trade occurs when both parties agree on the trade price or exchange for which they agree. A trade can be crypto-to-crypto (For example, swapping bitcoin with tether) or fiat-to-crypto (For instance, swapping XAF or Rand for bitcoin and vice versa). Whether crypto-to-crypto or crypto-to-fiat, the need for a “trading market or desk” to effect the transaction is imperative. OTC trading markets or desks are professional platforms dealing directly with crypto buyers or sellers.So to find the best price possible, you may want to use the service called <a href="https://www.bestchange.com" rel="noopener noreferrer" style="font-family: &quot;Times New Roman&quot;, Times, serif;" target="_blank">bestchange</a>. The idea is that it aggregates exchange rates from the most reliable and trusted e-currency exchangers and presents them in the form of a well-structured and dynamically updated table. Clicking a currency pair brings up a list of exchangers with the best rates, while clicking a specific exchanger's name opens a corresponding website. BestChange ensures minimal conversion losses and saves your money and time by bringing all relevant information right in front of your eyes.&nbsp;Another good service we'd like to mention is <a href="https://localbitcoins.net.ru" rel="noopener noreferrer" style="font-family: &quot;Times New Roman&quot;, Times, serif;" target="_blank">localbitcoins</a>. This is a good option to users from CIS countries as it supports RU language and major local banks. The concept here remains the same - you register on the site, find the best price and buy/sell your crypto. At the bottom of the site, you'll find a detailed guideline, how to get started.&nbsp;And one more platform, where you can exchange your funds, is <a href="https://p2p.binance.com/en" rel="noopener noreferrer" style="font-family: &quot;Times New Roman&quot;, Times, serif;" target="_blank">Binance</a> P2P. <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/150001009021/original/NKq4t8B9EwCCFJaI8xMvAacZcgBVCm7TNg.png?1664189589" style="width: auto; font-family: &quot;Times New Roman&quot;, Times, serif;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="150001009021">However, unlike some other platforms, this one requires registration and further verification.&nbsp;If you have any questions, feel free to reach out to our support team either via live chat or email <a href="mailto:support@hexn.io">support@hexn.io</a><div class="c-message_kit__blocks c-message_kit__blocks--rich_text" style="box-sizing: inherit; max-width: none; margin-bottom: 4px; color: rgb(29, 28, 29); font-family: Slack-Lato, Slack-Fractions, appleLogo, sans-serif; font-size: 15px; font-weight: 400; text-align: justify; text-indent: 0px;"><div class="c-message__message_blocks c-message__message_blocks--rich_text" data-qa="message-text" style="box-sizing: inherit; max-width: none; overflow-wrap: break-word;"><div class="p-block_kit_renderer" data-qa="block-kit-renderer" style="box-sizing: inherit; width: 418px;"><div class="p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first" style="box-sizing: inherit; display: flex;"><div class="p-rich_text_block" dir="auto" style="box-sizing: inherit; counter-reset: list-0 0 list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; text-align: left; user-select: text; width: 418px; font-size: 15px; line-height: 1.46668;"></div></div></div></div></div>

Buying crypto on OTC markets

In order to start buying and selling cryptocurrencies and other digital assets, the most common way is to do it via Crypto Exchanges. Centralized cryptocurrency exchanges (CEXs) act as an intermediary between a buyer and a seller and make money through commissions and transaction fees. You can imagine a CEX to be similar to a stock exchange, but for digital assets.Unless you are a mature trader, there's a need to store or hodl your crypto somewhere. Leaving coins on the exchange is not the best practice, and here are some major grounds for that.&nbsp;<ol><li dir="ltr" style="font-family: Arial, Helvetica, sans-serif; font-size: 18px; text-align: justify;">Centralized exchanges are (mostly) regulated by financial authorities and have to operate under KYC and AML regulations to ensure their operations are legal. As a result, your personal data maybe exposed to governments upon request.&nbsp; </li><li dir="ltr" style="font-family: Arial, Helvetica, sans-serif; font-size: 18px; text-align: justify;">Centralized exchanges are widely used by investors, which means they provide a lot of trading volume. This results in a greater risk for the exchange to be hacked, so either your personal data or funds can be lost.&nbsp; </li><li dir="ltr" style="font-family: Arial, Helvetica, sans-serif; font-size: 18px; text-align: justify;">Storing crypto on the exchange does not really pay you off. On contrary, it may incur losses because you may want to trade it, especially in the events of hypes. Generally speaking, if you are a newbie in the sphere, buying BTC back in 2012 and simply hodling it would bring you a lot more compared to the scenario, where you trade it.&nbsp;</li></ol>Nevertheless, there's a good solution that minimizes all these risks. It's a brand-new platform <a href="https://hexn.io" rel="noreferrer" target="_blank">hexn.io</a>, where you can safely bring your crypto, open a savings account and let it work and earn up to 22% ARY.&nbsp;<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/150001048616/original/SNWCfLHWO69Sa5CiHsKZZiMyNGR8wnAvpA.png?1664357857" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="150001048616">Henx.io offers a great variety of cryptos, a range of capitalization periods, no hidden commissions and fees. If you have any questions, feel free to drop us a message in a live chat - we'll gladly help you. <a href="https://hexn.io" rel="noreferrer" target="_blank">Start earning now</a>!&nbsp;

Is it safe to store your crypto on CEX?

In this article, we'll go over the fees, commissions, and limits we have on our platform.&nbsp;Min. deposit amount:- no min. requirement, except for DOT, which is 1DOT. However, please note, that some exchanges may set a min. amount for withdrawals.&nbsp;Min. withdrawal amount:- it varies depending on the coin. In general, it's approx. equivalent to 1USD.&nbsp;Min./Max. amount to open a savings account:- min. - equivalent to 20USD- max. - equivalent to 10M USD&nbsp;Applicable fees:- for withdrawals from our platform - fixed per each coin, does not depend on the amount to be withdrawn. This is the fee paid to the network. The final amount is shown in the withdrawal form.&nbsp;- for deposits to our platform - no fees from our side, though your exchange may set a withdrawal fee.&nbsp;- no other hidden feesIf you have any questions or need some assistance, feel free to drop us a message here in live chat. &nbsp;

What are the fees, commissions, and limits at Hexn.io

Affiliate program at Hexn.io is a good opportunity for mutual cooperation. To understand better, how it works, please find below answers to the most frequently asked questions.<h3 class="fd-toc">TABLE OF CONTENTS</h3><ul><li><a href="#1)-How-to-become-an-affiliate-at-Hexn.io?%C2%A0">1) How to become an affiliate at Hexn.io?&nbsp;</a></li><li><a href="#2)-What's-the-amount-of-payouts%C2%A0and-how-often-they-are-made?%C2%A0">2) What's the amount of payouts&nbsp;and how often they are made?&nbsp;</a></li><li><a href="#3)-What-withdrawal-methods-do-you-support?%C2%A0%C2%A0">3) What withdrawal methods do you support?&nbsp;&nbsp;</a></li><li><a href="#4)-Do-you-have-any-promo-materials?%C2%A0">4) Do you have any promo materials?&nbsp;</a></li><li><a href="#5)-I'm-not-getting-paid.-Why?%C2%A0">5) I'm not getting paid. Why?&nbsp;</a></li><li><a href="#6)-My-account-got-blocked.-Why?%C2%A0">6) My account got blocked. Why?&nbsp;</a></li></ul><h3 dir="ltr" id="1)-How-to-become-an-affiliate-at-Hexn.io?&nbsp;">1) How to become an affiliate at Hexn.io?&nbsp;</h3>Register in our program following this link. Then it will take some time for our team to review your application carefully and make a decision.&nbsp;<h3 id="2)-What's-the-amount-of-payouts&nbsp;and-how-often-they-are-made?&nbsp;">2) What's the amount of payouts&nbsp;and how often they are made?&nbsp;</h3>Payouts are made to your hexn account in the amount of 15% of daily interest of your referral. Here is an example.You have invited&nbsp;a referral. He opened a savings of 10 000 USDT for 90 days with 17% APY. Every day his account will be credit with 4.65 USDT interest. From that amount you'll get 15% which is 0.69 cents.The currency of payouts is USDT&nbsp;only (if a saving is opened in any other coin, there will be an instant exchange)<h3 id="3)-What-withdrawal-methods-do-you-support?&nbsp;&nbsp;">3) What withdrawal methods do you support?</h3>You can withdraw your USDT to any wallet via ERC-20, TRC-20 and BEP-20 chains.&nbsp;Min. amount to withdraw&nbsp;is 0.01 USDT<h3 id="4)-Do-you-have-any-promo-materials?&nbsp;">4) Do you have any promo materials?</h3>Yes, sure, you can find them under instruments section of your affiliate account.&nbsp;<h3 id="5)-I'm-not-getting-paid.-Why?&nbsp;">5) I'm not getting paid. Why?</h3>The reason you have not received your reward is because you might have abused our platform. Such situations are reviewed on a case-by-case basis. For more details please reach out to our support team.<h3 id="6)-My-account-got-blocked.-Why?&nbsp;">6) My account got blocked. Why?</h3>The reason you account got blocked is because you might have abused our platform. Such situations are reviewed on a case-by-case basis. For more details please reach out to our support team.

Hexn Affiliate program

At the moment, this option is not available, however, we are working on its development.

Can I lend crypto from Hexn.io?

Your profit depends on 2 factors: 1) the amount of your investment 2) the time your savings account is open. At the moment, we offer 3 periods: 30, 60 and 90 days. The more days, the greater annual rate. Please note, that for some coins, not all the periods may be available. You can check this information here.

How much can I earn?

HEXN is a crypto lending platform, that allows you to earn up to 22% APY while you hold your crypto. In this article you will find very first steps to start working with us.&nbsp;First of all, you need to <a href="https://hellohexn.freshdesk.com/en/support/solutions/articles/150000009394" rel="noreferrer" target="_blank">register an account</a>. As soon as you are done with that, you would need to <a href="https://hellohexn.freshdesk.com/en/support/solutions/articles/150000008487" rel="noreferrer" target="_blank">fund your account</a>. And now you are ready <a href="https://hellohexn.freshdesk.com/en/support/solutions/articles/150000069370" rel="noreferrer" target="_blank">to open your first crypto saving</a>. That's it, simple as that. Depending on the chosen saving durantion, you will receive the profit either instantly or in a week.If you have any questions, you can always reach out to our support team.&nbsp;

Getting started with HEXN platform

Introducing the HEXN Referral Program – a rewarding opportunity for you and your friends!&nbsp;By inviting others, you can earn a generous 15% of the daily interest from their savings accounts. It's simple to participate – just obtain your personal referral link <a href="https://hexn.io/account/referral" rel="noreferrer" target="_blank">here</a> and share it with any potential HODLer you know. Once your referral opens a savings account and deposits their funds, interest will begin accruing on their balance.&nbsp;The best part? You'll start receiving 15% of their earned interest in $USDT. There are no limits to how much you can earn – invite as many people as you like and revel in your daily payouts.&nbsp;Join the HEXN community today, and together, let's grow our savings and build a thriving network of enthusiasts. Start earning rewards for sharing the love of secure and profitable saving! <h2 dir="ltr" style="font-family: &quot;Times New Roman&quot;, Times, serif; font-size: 18px; text-align: justify;">Frequently Asked Questions(FAQ)</h2> What is the minimum amount required to open a savings account with HEXN?There is no minimum amount required to open a savings account with HEXN. This initial deposit allows you to start earning interest on your savings right away. Is there a limit to the number of friends I can refer to the HEXN Referral Program?<div><div style="font-family: &quot;Times New Roman&quot;, Times, serif; font-size: 18px;"><div style="font-family: &quot;Times New Roman&quot;, Times, serif; font-size: 18px;">No, there are no limitations on the number of friends you can refer to our Referral Program. Feel free to invite as many people as you like and enjoy earning 15% of their daily interest on their savings accounts. How are the referral earnings credited to my account?</div></div><div><div>Your referral earnings will be automatically credited to your HEXN account on a daily basis. You will receive 15% of the interest accumulated by each of your referred friends in $USDT. Sit back and watch your earnings grow with each successful referral!</div></div></div>

Discover how to earn rewards through our Referral Program. Learn how to invite friends, earn 15% of their interest, and maximize your earnings.

Hexn Referral Program FAQ: Your Guide to Earning Extra Crypto

Hexn Referral Program

In this section you can find some articles to help you make your first steps on our platform