General
HEXN.IO App is committed to protecting and respecting your privacy. This Privacy Policy outlines the types of personal data we collect, how we use it, and the measures we take to safeguard your information. We strive to collect only the minimum amount of personal data necessary to provide our services effectively.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this Privacy Policy or do not have the legal authority to agree to this Privacy Policy, you must not access or use our services.
Changes to this Privacy Policy
We reserve the exclusive right to amend or update this Privacy Policy at any time, in our sole discretion. Changes may be necessary to reflect updates in our business practices, legal requirements, or technological advancements. We are committed to ensuring that any changes we make will continue to protect your privacy and comply with applicable data protection laws. Your continued access to and use of the Services constitutes your agreement to be bound by specific terms of this Privacy Policy posted at such time. You acknowledge and agree that you accept this Privacy Policy (and any amendments hereto) each time you access the Services in any manner. Therefore, we encourage you to review this Privacy Policy regularly as you shall be bound by it.
Eligibility
Legality: You bear the sole responsibility for ensuring that your use of our services, as well as your acceptance of this Privacy Policy, complies with all applicable laws, regulations, and rules within your jurisdiction. This includes but is not limited to, data protection laws, privacy regulations, and any other legal obligations that may govern your activities.
Jurisdictional Compliance: If any aspect of our services is found to be prohibited or in conflict with the laws of your country, state, or locality, you must immediately cease using our services. We do not provide legal advice, and it is your duty to seek independent legal counsel to determine if your use of our services is lawful.
Prohibition of Use: Under no circumstances may you use our services if such use is illegal or restricted in your jurisdiction. By using our services, you warrant that you are in compliance with all applicable legal requirements.
We retain the right, at our sole discretion, to refuse access to our services to any individual or entity at any time. This right includes but is not limited to, denying service to users who do not meet our eligibility criteria or whose actions pose a risk to other users, or our services.
Non-discrimination: While we retain discretion over service provision, our decisions will comply with applicable non-discrimination laws and principles, ensuring that access to our services is not denied based on race, color, religion, sex, national origin, age, disability, or any other legally protected characteristic.
Types of Data We Collect
We are committed to collecting only the data necessary for the effective and secure provision of our services. Our data collection practices are designed to minimize the amount of personal data we gather while still enabling us to provide high-quality services.
Data Collection Methods: Data is collected from you both directly and automatically when you interact with our services. This data collection is passive and occurs without requiring direct input from you.
Types of Personal Data Collected: The specific types of personal data we may collect include, but are not limited to, your Telegram user id, public Telegram name, username and profile picture, email, wallet address, wallet type, IP address, date/time stamps and ect.
How and Why We Use Your Personal Data
We utilize your personal data to improve and optimize our services, communicate with you effectively, and protect integrity. The following outlines the primary purposes for which we use your data:
Assessment: We regularly assess the performance of our services to identify areas for improvement. This may involve analyzing usage patterns and feedback to enhance user experience, address technical issues, and refine our offerings.
Optimization: Your personal data helps us optimize our services, ensuring they are running efficiently and securely. This includes ongoing development efforts to introduce new features and improve existing ones.
Marketing Emails: We may use your email address to send you marketing and advertising materials, such as promotions, offers, and newsletters. These communications are designed to keep you informed about our services and related opportunities.
Informational Emails: In addition to marketing content, we may also send you informational emails that provide updates on service changes, policy revisions, or other important announcements.
Fraud Detection: We actively monitor your interactions with our services to detect and prevent fraudulent activities. This includes analyzing patterns in data to identify suspicious behavior and taking action to protect both your data and the security.
Security Measures: We use your personal data to implement and enforce security measures that safeguard our services against unauthorized access, data breaches, and other threats.
To ensure transparency and respect for your privacy, we will only use your personal data for the purposes outlined above or for any other specific purposes.
If you request specific services or features that require the use of your personal data, we will process your data accordingly, provided you have given your explicit consent.
Who We Share Your Information With?
We may share the information we collect with the following parties:
Entities and Professionals within Hexn: This includes individuals, organizations, and associated professionals such as experts, tribunals, law firms, enforcement agencies, and others involved in providing trading services to users.
Authorized Persons: Anyone you have expressly authorized or given consent to share your information with.
Business and Commercial Partners: This includes our associated business partners, professional advisors, commercial organizations, and business agents who assist in our operations.
Legal Compliance: We may disclose your information to comply with legal obligations or regulatory requirements.
Business Development: Your information may be used to foster business and commercial relationships and to support the growth and development of our services.
Inquiry Responses: We may share information as necessary to respond to inquiries and provide assistance.
Other Legal and Business Activities: Information may be shared in connection with various services, engagements, business developments, and commercial activities to the fullest extent allowed by law.
Third-Party Security Providers: This includes fraud prevention vendors, anti-cheating detection services, and other providers that help maintain a secure and fair trading environment by blocking unauthorized programs and cheating tools.
Voice Communication Services: Real-time voice transmission platform providers, who facilitate voice chat services within our platform.
Identity Verification Providers: Services that verify user identities to enhance security and compliance.
Survey Providers: Online survey service providers that help us improve Hexn’s services through feedback collection.
Marketing and Analytics Platforms: Providers that analyze trading behavior and support marketing activities to better tailor our services.
We may share your information when required to fulfill a legal obligation or respond to a legitimate data access request. Additionally, your information may be disclosed in the event of a merger or acquisition, with our affiliated entities for purposes specified in this Policy, or when you have explicitly provided consent or specific instructions to do so.
Data Retention Period
We are committed to retaining your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with applicable legal and business obligations. Our data retention practices are designed to balance the need for maintaining data integrity and privacy while meeting our operational, legal, and regulatory requirements.
Purpose-Driven Retention: We retain personal data only for the duration necessary to achieve the purposes for which it was collected, as described in this Privacy Policy. Once the personal data is no longer needed for these purposes, we take appropriate measures to securely delete or destroy it to prevent unauthorized access or misuse.
Secure Disposal: Upon reaching the end of the retention period, we securely dispose of personal data using methods that are designed to ensure that it cannot be reconstructed or retrieved. This may include physical destruction of paper records, deletion of electronic files, or other secure disposal methods consistent with industry standards.
Commercial Necessity: We may retain aggregated data for as long as it remains commercially necessary. This data helps us track trends, measure service performance, and make informed business decisions.
In certain cases, we may be required to retain personal data for extended periods due to legal or business obligations. These requirements may supersede our standard data retention practices and are necessary to ensure compliance and continuity. Specific reasons for extended data retention may include:
Security, Fraud, and Abuse Prevention: We may retain personal data for extended periods to protect our services and users from security threats, fraudulent activities, and abuse. This retention allows us to investigate and respond to incidents effectively and to implement preventive measures.
Legal and Regulatory Compliance: Certain laws and regulations require us to retain specific types of data for predetermined periods. This may include records related to financial transactions, user agreements, and other legally mandated documentation. We comply with these retention requirements to avoid penalties and ensure legal compliance.
Service Continuity: In some cases, we may retain data to ensure the smooth operation of our services. This includes maintaining records that are essential for the ongoing management and delivery of our services, such as user account information, transaction history, and other operational data.
Your Inquiries
We use the data that you provide to us, which you may give voluntarily, only in order to answer your contact question or to reply to your email in the best possible manner.
Your rights under GDPR
Under certain circumstances, you may have a number of privacy rights concerning the use, storage, and processing of your Personal Data (e.g., the right to delete your data). Here is a list of privacy rights:
- right to be informed - we are publishing this Privacy Policy to keep you informed as to what we do with your Personal Data. You can ask us for data regarding any data of yours that we keep at any time. This information concerns, among other things, the data categories we process, for what purposes we process them, the origin of the data if we did not acquire them directly from you and, if applicable, the recipients to whom we have sent your data.
- right of access – You may ask us whether we process your Personal Data and you have the right to request a copy of the data we hold about you.
- right of rectification – You have the right to correct inaccurate or incomplete data about you.
- right to be forgotten – You can ask for the data that we hold about you to be erased from our system and we will comply with this request unless we will have a legitimate reason not to do so.
- right to restriction of processing – where certain conditions apply, you can ask us to ‘block’ the processing of your data.
- right to data portability – You have the right to have the data we hold about you transferred to another organization and to receive Personal Data in a structured, commonly used format.
- right to object - You can object to the processing of your data at any time for reasons that arise from your special situation provided the data processing is based on your consent or our legitimate interest or that of a third party. In this case, we will no longer process your data. The latter does not apply if we are able to prove there are compelling, defensible reasons for the processing that outweigh your interests or we require your data to assert, exercise or defend against legal claims.
- right to withdraw consent - withdraw the consent you gave us with regard to the processing of your Personal Data for certain purposes.
- right to complain - we take your rights very seriously. However, if you are of the opinion that we have not dealt with your complaints adequately, you have the right to submit a complaint to the data privacy protection authorities responsible.
Links and Third-Party Services
By clicking on a link to a third-party website, which includes advertisements, you will be directed away from our services to the chosen website/ application. As we lack control over the actions of third parties, we are not accountable for how they utilize your personal information, and we cannot guarantee that they will maintain the same privacy and security measures as we do. We recommend that you thoroughly review the privacy policies of any other service provider you engage with. Prior to sharing any personal information, it is advisable to consult the privacy policy of any linked third-party website associated with our Services.
Privacy of children
Without obtaining verifiable parental consent or as permitted by law, we do not intentionally gather, utilize, or disclose any information about children (the age threshold may vary depending on the country of residence). If you are a parent or guardian and you believe that your child has shared information with us, you can reach out to us and request the deletion of your child's information from our services. Minors under the age of 18 have the right to request the deletion of and/or obtain information posted on websites such as forums or bulletin boards.
International transfers
We are entitled to transfer your personal or non-personal data to third parties abroad for the purposes of the data processing. As personal data processors, they are obliged to protect data privacy to the same extent as we ourselves. We choose the processors carefully to ensure compliance with applicable laws.
Data Integrity & Security
We take data security very seriously. We work hard to protect the Personal Data you provide us from loss, misuse, or unauthorized access. We utilize a variety of safeguards such as encryption, digital and physical access controls, non-disclosure agreements, and other technical and organizational measures to protect the Personal Data submitted to us, both during transmission and once it is at rest.
Please note that no electronic transmission, storage, or processing of Personal Data can be entirely secure. We cannot guarantee that the security measures we have in place to safeguard Personal Data will never be defeated or fail, or that those measures will always be sufficient or effective. Therefore, although we are committed to protecting your privacy, we do not promise, and you should not expect that your Personal Data will always remain private or secure.
Contact Us
If you have any questions about this Privacy Policy, You can contact us.