I've made a deposit/withdrawal, but the funds are not in

There are 2 possible reasons, why there's a delay getting the funds to your account: 

1) the transaction didn't get enough confirmations - you can check the status on a scanner of the related network (https://etherscan.io for example);

2) you've chosen the wrong network - in this scenario the funds are lost and there's no way to recover them

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Hexn operates under HEXN (CZ) s.r.o. and HEXN Markets LLC. HEXN (CZ) s.r.o. is incorporated in the Czech Republic with the company number 19300662, registered office at Cimburkova 916/8, Žižkov, Praha. HEXN (CZ) s.r.o. is registered as a virtual assets service provider (VASP). HEXN Markets LLC is incorporated in St. Vincent and Grenadines with the company number 2212 LLC 2022, registered office at Beachmont Business Centre, 379, Kingstown, Saint Vincent and the Grenadines