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Frequently Asked Questions

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To add fiat deposits and withdrawals, as well as buying crypto on fiat, you need to <0>Pass Advanced Verification</0>.

Before you get started you need to <0>Pass Basic Verification</0>. You will be able to deposit and withdraw cryptocurrency.

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Before you get started you need to <0>pass Basic Verification</0>. You will be able to deposit and withdraw cryptocurrency.

To proceed you need to <0>pass Basic Verification</0> first.

HEXN.IO is an international FinTech company that provides crypto-related services to its customers on a worldwide scale. However, due to legal restrictions, there are minimal requirements for those who want to benefit from using our platform.At this time, we cannot provide services to residents of the following countries:<ul style="box-sizing: inherit; padding-left: 16px; color: rgb(0, 0, 0); font-family: &quot;Times New Roman&quot;, Times, serif; font-size: 18px; font-weight: 400; text-align: start; text-indent: 0px;"><li>Afghanistan</li><li>Bahamas</li><li>Barbados&nbsp;</li><li>Botswana&nbsp;</li><li>Cambodia</li><li>Democratic People’s Republic of Korea</li><li>Ghana</li><li>Iraq</li><li>Islamic Republic of Iran</li><li>Jamaica</li><li>Myanmar</li><li>Nicaragua</li><li>Pakistan</li><li>Syrian Arab Republic</li><li>Trinidad and Tobago</li><li>Uganda&nbsp;</li><li>United States</li><li>Vanuatu</li><li>Yemen&nbsp;</li><li>Zimbabwe </li></ul>For detailed legal information, please refer to our <a href="https://hexn.io/terms-conditions" rel="noopener noreferrer" target="_blank">Terms &amp; Conditions</a>.<p class="no-margin" style="box-sizing: inherit; margin-bottom: 0px; min-height: 1.53em; color: rgb(0, 0, 0); font-family: &quot;Times New Roman&quot;, Times, serif; font-size: 18px; font-weight: 400; text-align: start; text-indent: 0px;">

Here we describe basic requirements for our users

Can I use Hexn.io platform? 

What are the requirements for customers to use the HEXN.IO platform?

HEXN.IO is a crypto lending platform that unites habitual and advanced approaches to money lending to help people make their crypto work.We offer a wide selection of 48 cryptocurrencies, high interest rates (up to 22% APY at the moment), and regular weekly payouts. Our cutting-edge smart exchange feature makes capitalizing on crypto trading accessible to every person, no matter how well-versed in the functioning of markets they are.

What is HEXN.IO?

No, we are a crypto lending platform.

Is HEXN.IO a DeFi platform?

1. You choose a cryptocurrency out of the 48 offered on the platform and open a deposit.2. Our trading experts use your capital to distribute it among professional institutional investors with high ROI and participate in markets.3. These investments generate high returns.4. From these returns, you get your interest income as a lender.Here you have two options: you can either withdraw your income weekly or reinvest it and thus multiply your profit using the power of compound interest.

How does HEXN.IO lending work?

HEXN.IO is a great platform to capitalize on your crypto. It also allows you to purchase BTC, ETH, and some other cryptos with your bank card at the very best price. However, there are some things you need to take into account, so let's review the whole purchasing process.Let's say you want to buy USDT for USD. For that, you need to go to your wallet on our platform and click a "buy" button:<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/150004536544/original/hrDlTEhBPCddy4DcTNXTXd3euz7bFSDWig.png?1672224375" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="150004536544"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/150004536559/original/lD6ZbXXwbHp1pNNHpLwxSrMPa3iIyuhnLA.png?1672224477" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="150004536559">As you can see, there's almost no spread, no purchase fees, and the price is very attractive. We put a lot of effort into ensuring that our customers benefit from making a purchase with Hexn. Once ready, please proceed with the purchase by clicking the ‘buy’ button again.&nbsp;Now you need to follow some basic verification*, and once completed, you'll see the window to enter your bank card details:&nbsp;<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/150004536980/original/iUjckBr6UnjsUnyiKH4ZX4Gk_JuFiXdO5g.png?1672225632" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="150004536980">*Important!&nbsp;Crypto purchase is provided by our partner payment provider. Verification is required because their business is registered in the EU and hence subject to EU legislation. All the data is kept safe.&nbsp;&nbsp;Proceed with payment. Here you are &nbsp;the funds are on your balance!&nbsp;&nbsp;

How to purchase crypto for fiat?

Sometimes when you want to withdraw your crypto from our platform, you may see that there's a deferred fee to be paid.&nbsp;What's that, and how can you avoid paying it?<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/150004538681/original/gyjccLnW2TscKYjFGtnuPt4kqU_cO9QnoQ.png?1672228645" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="150004538681">This fee is applicable&nbsp;only&nbsp;to&nbsp;the amount of crypto you purchased initially via our platform&nbsp;for fiat. By default, its size is 4%. However, there's a condition to make it 0:&nbsp;you need to hodl the amount of crypto you purchased for 90 days. Let's take an example.We purchased 300 USDT for USD using our bank card via our platform. Now we want to withdraw 600 USDT. In this scenario, a 4% fee is applicable to 300 USDT only (i.e., 12 USDT). Yet you can open a savings account with a total duration of 90 days, and after that period, when you withdraw the funds, the fee will be 0. Also, we want to highlight that the&nbsp;fee is dynamic,&nbsp;which means that the fees will be reduced as the duration of your active savings passes. Hence, if you have had your savings account opened for 45 days and want to withdraw the crypto you purchased with us, the fee will be 6 USDT (half of the initial amount). Below are some more points to take into account:&nbsp;- you can open multiple savings with a total amount equal to the purchased crypto with us- total duration of active savings must equal or exceed 90 days. Please note that the system counts only actual days passed, so opening a saving for 90 days does not mean the fee is reduced immediately.If you have any questions, feel free to reach out to our support team!&nbsp;

Understanding deferred fees

A crypto loan refers to a type of loan that is secured by cryptocurrency as collateral. In a crypto loan, borrowers can use their cryptocurrency holdings as collateral to obtain a loan in another cryptocurrency. Crypto loans provide borrowers with the flexibility to access liquidity without selling their crypto holdings, allowing them to benefit from potential price appreciation. These loans typically involve terms such as loan-to-value (LTV) ratios, interest rates, and liquidation thresholds based on the value of the collateral.

crypto loan

What is a crypto loan?

Yes, you can.

Can I withdraw borrowed crypto?

In this section we've gathered all the questions we've been asked most of the time, so that you can find the answers real quick and know what to do