Articles in this section

Deposit

Withdrawal

Learn how to start making money on cryptocurrency. Helpful tips and guides for beginners. Updated news and guides for professionals at the most reliable cryptocurrency platform

Frequently Asked Questions Explained in Detail

Search results

Hi! How can we help you today?

Refresh the page to get the latest version of the application.

Application Updated

New code can be sent in {{seconds}}...
Didn't get the code? Please check spam folder.

We'll send you an email with the code to verify your email

Confirm your email

Please read the <0>Terms and Conditions</0> and <1>Data Privacy Policy</1> carefully and accept it for <2>{{email}}</2>

Legal & Privacy

We've sent an email with the code to confirm action for <0>{{email}}</0>

Verify your email

WARNING!

This site uses cookies to render services. By continuing using this site, you agree with the <0>use of cookies</0>.

Cookies

Unfortunately, the account has been blocked. Login to the account is not possible.

Currently we are not working with this bank.

Please wait until {{date, date(format: HH:mm)}} for the next attempt

We have temporarily disabled the deposits. For more details please contact our <0>Support Team</0>.

Deposits are disabled for your account. Please contact our Support Team.

You have exceeded current limit of {{currentLimit}} {{estimatedCurrency}}. Available amount is {{remainsLimitBeforeAction}} {{estimatedCurrency}} (equivalent). To proceed <0>pass $t(shared.common:verification.level.{{requiredLevel}})</0> or try again after {{nextPeriodStartsAt, date(format: D MMMM HH:mm)}}.

Disallowed according marketing campaign rules

Please try again later. If the problem persists, contact our Support Team.

You have exceeded the all time turnover limit of {{currentLimit}} {{estimatedCurrency}}. Available amount is {{remainsLimitBeforeAction}} {{estimatedCurrency}} (equivalent). Please contact support@hexn.io for more information.

To proceed you need to <0>pass $t(shared.common:verification.level.{{requiredVerificationLevel}})</0> first.

We have temporarily disabled the withdrawals. For more details please contact our <0>Support Team</0>.

You have exceeded current limit of {{currentLimit, number(minimumFractionDigits: 2)}} {{estimatedCurrency}}. Available amount is {{remainsLimitBeforeAction, number(minimumFractionDigits: 2)}} {{estimatedCurrency}} (equivalent). To proceed <0>pass $t(shared.common:verification.level.{{requiredLevel}})</0> or try again after {{nextPeriodStartsAt, date(format: D MMMM HH:mm)}}.

You have exceeded the daily turnover limit of {{limit}} USDT. Available amount is {{amount}} USDT (equivalent). To increase the limit you need to <0>pass Advanced Verification</0>

Frequently Asked Questions

Hodl

Wallet

Make your crypto holdings work with reliable and simple investing platform. Stable {{apy}} APY for early customers.

Crypto Asset Management Platform - Your Passive Income

Use your 2FA code generated by <0>Google Authenticator</0> for <1>{{email}}</1>

For security reasons, in order to proceed, please <0>enable two-factor authentication</0>

The page you requested does not exist, please try again.

Page not found

Turn on notifications to receive updates on your balance and savings status.

Stay tuned

Most of the features of this app may be unavailable until you come back online

You're offline...

Loans

Smart Exchange

Actions

To add fiat deposits and withdrawals, as well as buying crypto on fiat, you need to <0>Pass Advanced Verification</0>.

Before you get started you need to <0>Pass Basic Verification</0>. You will be able to deposit and withdraw cryptocurrency.

To proceed you need to <0>pass Full Verification</0> first.

Before you get started you need to <0>pass Basic Verification</0>. You will be able to deposit and withdraw cryptocurrency.

To proceed you need to <0>pass Basic Verification</0> first.

To borrow more funds or increase your collateral, please go to this page and use a pencil button to make necessary adjustments. <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/150043188838/original/n5St4ozQ_dXdwknWHzxRax0grkGRGjx4QA.png?1703513061" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="150043188838"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/150043188921/original/PI_A3Hkgg_AWegYHCmY9I-WWXrOUUXejag.png?1703513157" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="150043188921">

How to manage my collateral and loan amount?

Collateral&nbsp;refers to a certain amount of crypto, taken by the HEXN platform to secure the loan.Loan amount refers to the amount of crypto that are to be returned to the HEXN platform (inlc. charged percentages).LTV&nbsp;stands for Loan-to-Value. It’s the total value of your loan to the value of your collateral. The value is determined by the <a href="https://loans.staging.hexn.io/indexes/BTC/USDT" style="font-family: &quot;Times New Roman&quot;, Times, serif;">index price</a>. For example, we want to borrow 21k USDT, our collateral is 1 BTC. Provided that the BTC price is 30k, LTV would be 70% (21k/30k*100%).Loan liquidation occurs in the event, when the current Loan-to-Value (LTV) ratio reaches the set threshold (indicated as a liquidation price).Liquidation price is the price, at which the HEXN platform liquidates the loan.Repay option of the loan means, that the loan will be closed, and the collateral will be returned to the balance, provided that the loan amount is returned.Liquidate option of the loan means, that the collateral used will be sold. A part of it will be used to cover (or repay) the loan, and the rest what’s left will be credited to the balance.

crypto loan definitions

Definitions

The liquidation process undermines a flow, where your collateral is sold to repay the loan borrowed. Liquidation occurs in the event, when the current Loan-to-Value (LTV) ratio reaches the set threshold (indicated as a liquidation price). This, in return, can be the result of a drop in the value of the collateral or an increase in the value of the borrowed assets due to accrued interest over time.

How loan liquidation works

How loan liquidation works?

To borrow a loan from HEXN platform, please follow this simple steps:<ol style="font-family: &quot;Times New Roman&quot;, Times, serif; font-size: 18px;"><li>open the page as shown in the pic below:&nbsp;<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/150043188620/original/BnrkVXWN44GL3sfCmUzoNEOYS-pNw2ej5w.png?1703512648" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="150043188620"></li><li>adjust the collateral</li><li>enter the amount you want to borrow</li><li>review the conditions (APY, liquidation price, etc)</li><li>borrow crypto</li></ol>Important! There’s no loan duration, hence it remains active as long as the LTV does not go above the limit or until you manually close it.

How to borrow a loan at HEXN

How to borrow a loan?

If you want to repay the loan, please go to this page: <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/150043188838/original/n5St4ozQ_dXdwknWHzxRax0grkGRGjx4QA.png?1703513061" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="150043188838">Here you will find 2 buttons:&nbsp;<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/150043189076/original/vbfdXGBQNJNKKpI_7QspyWnDUgBhFUkX4Q.png?1703513389" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="150043189076">1) repay&nbsp;- it means, that you return the funds borrowed, and we return your collateral2) liquidate&nbsp;- it means, that your collateral will be sold to repay the borrowed amount. If there's anything left after covering the amount taken, it will be returned to your available balance

I want to repay the loan. How to I do that?

The fee depends on the crypto you want to borrow. You can check this information here:<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/150043189286/original/IEMeCyH1MYiA8sgW_tDdaKD-t9A9Sa6YDA.png?1703513999" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="150043189286">

What is your liquidation fee?

<div class="page" dir="ltr" style="text-align: justify;" title="Page 4">The interest is charged on the next day for the previous one. For example, you borrowed 100 USDT on Monday. The interest will be charged at night on Tuesday. Important to note!&nbsp;When you repay the loan, the interest is charged for the day, when you repay the loan as well.</div><div class="page" dir="ltr" style="text-align: justify;" title="Page 4">The basis to calculate the size of the interests is set to the loan amount (incl. its changes during the day).</div><div class="page" dir="ltr" style="font-family: &quot;Times New Roman&quot;, Times, serif; font-size: 18px; text-align: justify;" title="Page 4">Because there's no fixed date when to repay the loan, as well as the loan amount can be changed at any time from your side, we use a compound interest formula to calculate daily interest.&nbsp;</div>

How interests are calculated?

In this section you can find all the information, related to loans on HEXN platform