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Before you get started you need to <0>pass Basic Verification</0>. You will be able to deposit and withdraw cryptocurrency.

To proceed you need to <0>pass Basic Verification</0> first.

<a href="https://hexn.io/account/security" rel="noreferrer" target="_blank">On this page</a>, there's a button, "delete profile".<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/150002122592/original/tMPsFLp3nOhphOMYD2sHl5xveA9i6k_PSg.png?1667468653" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="150002122592">

How do I delete my account?

The Anti-Phishing Code is a security feature that allows users to add an extra layer of security to their account. Once you have enabled the Anti-Phishing Code, it will be included in all genuine emails sent to you from Hexn.io This code will help you to discern real emails from&nbsp;phishing&nbsp;emails, helping you to prevent phishing attempts. This is how it looks like:&nbsp;<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/150002122323/original/YqlIbshetEMj-woHgheTHpH5eYYKGRzA4A.png?1667467846" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="150002122323">To set it up, go to this <a href="https://hexn.io/account/security" rel="noreferrer" target="_blank">page&nbsp;</a>and at the bottom you will see the option:&nbsp;<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/150000904943/original/j-xWu__RmMUCPkcc7bfUvCp2QaabxCo4lA.jpeg?1663580705" style="width: auto;" class="fr-fic fr-fil fr-dib" data-id="150000904943" data-attachment="[object Object]">Now all emails that are legitimate and from Hexn.io will contain the code that you have set.TIP: We advise that you update your Anti-Phishing Code at least once per month.

There's a number of measures to increase the safety of your account. In this article we'll discuss, what anti-phishing code is and how it can help you

What is Anti-Phishing Code

We highly recommend enabling two-factor authentication right after signing up.In this article, we'll show you step-by-step how to enable 2FA as well as discuss possible issues.<ol><li dir="ltr">Log in to your account</li><li dir="ltr">Open "Security &amp; Settings" page <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/150001941133/original/GGDx5IxKzJijmD3gVDer9NrX_IyAqpuT-Q.jpeg?1666942839" class="fr-fic fr-fil fr-dib" data-id="150001941133" style="box-sizing: border-box; border: 0px; max-width: 100%; cursor: pointer; padding: 0px 1px; margin-bottom: 5px; margin-left: 0px; display: block; text-align: left; color: rgb(0, 0, 0); font-family: &quot;Times New Roman&quot;, Times, serif; font-size: 18px; font-weight: 400; text-indent: 0px; width: auto;" data-attachment="[object Object]"></li><li dir="ltr">Click on "Enable 2FA" button</li><li dir="ltr">Follow the instructions therein:&nbsp;<ol><li dir="ltr">download Google Authenticator app (or any other app for this purpose, for example, Authy)</li><li dir="ltr">log in to the app and click on "add new account/+" button</li><li dir="ltr">point your phone camera at QR on the page</li><li dir="ltr">enter 2FA code from the app <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/150001941391/original/YS_HzfOJUMgwoXkuECkjOXsVaLXVvSjhPg.png?1666943585" class="fr-fic fr-fil fr-dib" data-id="150001941391" style="box-sizing: border-box; border: 0px; max-width: 100%; cursor: pointer; padding: 0px 1px; margin-bottom: 5px; margin-left: 0px; display: block; text-align: left; color: rgb(0, 0, 0); font-family: &quot;Times New Roman&quot;, Times, serif; font-size: 18px; font-weight: 400; text-indent: 0px; width: auto;" data-attachment="[object Object]"></li></ol></li></ol>As soon as the code is added, the system will verify it and if everything is done correctly, 2FA will be enabled on your account.&nbsp;2FA common issuesThe 2fa is a black box service. There is not much that can be done about it. We don't control the reaction to the code that you are entering. You are entering the code, it is getting sent to the 2fa service and compared with the factual code on the server (in the case of Google authentication - Google servers).The common reason why when you're entering the code, you see the error "invalid code" is you are entering an incorrect code, or you are entering a code not timely.If Google/Authy 2FA code is not accepted:Check if the time on your device and on the Google Authenticator app is synced. On the device, check General settings/Date &amp; Time/Set Automatically. In the Google Authenticator app go to Main menu/tap More/Settings/Time correction for codes/Sync now. (<a href="https://support.google.com/accounts/answer/185834?hl=en" rel="noreferrer" target="_blank">See the alternative solutions here</a>).Please be advised.&nbsp;If for some reason you lost access to your smartphone and can't pass 2FA, you need to disable 2FA. Please send your request for that to support@hexn.io from the email you used to register an account at hexn.io

2FA is one of the measures to protect your account. In this article we show step-by-step, how to enable it on your Hexn.io account

How to enable 2FA on Hexn.io account

Managing 2FA on your account

Data safety is one of the top priorities for our company. Below you will find some simple steps to protect your account.&nbsp;1) Make sure to use a strong password. In this <a href="https://www.kaspersky.com/resource-center/threats/how-to-create-a-strong-password" rel="noreferrer" target="_blank">article</a>, you'll find some best practices. If you understand, that your current password is weak, don't delay and change it.&nbsp;2) Enable 2FA on your account.3) Enable anti-phishing code.&nbsp;4) Make sure 2FA is enabled when you request a withdrawal (it's ON by default, so do not turn if off)5) If you have any suspicions, your account was compromised, reach out to our support team and check recent sessions from your account: <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/150000991631/original/teY6FMRL1tr7L0MA38DAR9CeLI6eKnmDYQ.png?1663950258" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="150000991631">Terminate the one that does not look legit for you.&nbsp;Here you are - your account is protected!

In this article we list some simple steps which will help you to protect your account

How to secure your Hexn.io account

How to secure my account

At the moment, it's not required to go through a KYC procedure in order to use the service.

Do I need to go through KYC?

In this section you can find some articles, related to your account settings and security